lk1971's Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how lk1971 collects, uses, and stores your information.
1. Introduction and Scope
lk1971 operates a safe and transparent platform for online gaming players in Bangladesh. This Privacy Policy ("Policy") applies to all users of lk1971's website, applications, and related services. By using our services, you agree to the terms described in this Policy.
The purpose of this Policy is to clearly inform you what kind of information lk1971 collects about you, why it is collected, how it is used, and what rights you have over your information. We believe transparency is the foundation of trust, and lk1971's privacy policy is written from that principle.
This policy is written in Bengali and has been prepared in accordance with the applicable laws and regulations of Bangladesh. If you have any questions, please contact our support team.
2. What Information We Collect
lk1971 collects various types of information to provide you with the best possible service. This information is divided into the following three main categories:
2.1 Information You Provide Directly
Information you voluntarily provide during account registration and use of our services:
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Mobile number and email address
- Payment account details (bKash, Nagad, Rocket numbers)
- Copies of identity verification documents (as part of the KYC process)
- Messages and communication details sent to the support team
2.2 Automatically Collected Information
Information collected through technical means while you use our platform:
- IP address and device identifier information
- Browser type, operating system, and device details
- Login and logout times and dates
- Gaming activity history and transaction records
- Information collected through cookies and similar tracking technologies
- Session usage patterns and navigation data within the platform
2.3 Information Received from Third Parties
Information we may receive from legitimate sources:
- Information received from identity verification service providers
- Transaction confirmations from payment processors
- Information from fraud prevention and risk assessment services
3. Purposes for Using Your Information
lk1971 uses your information only for specific, legitimate, and transparent purposes. We never sell your information to third parties without your consent.
Account Management
To create, verify, and manage your account; to complete identity verification (KYC); and to ensure your login and account security.
Transaction Processing
To securely process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain financial records.
Service Improvement
To analyze your usage patterns in order to improve the platform and to personalize your gaming experience according to your preferences.
Security and Protection
To prevent fraud, money laundering, and other illegal activities; to ensure account security; and to detect suspicious activity.
Customer Support
To resolve your issues via 24/7 live chat and to provide effective assistance in Bengali.
Responsible Gaming
To monitor usage patterns in order to identify problematic gambling behavior and provide necessary support.
4. Cookies and Tracking Technologies
The lk1971 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the basic functioning of the platform, such as maintaining login sessions
- Functional Cookies: Help remember your preferences and settings
- Analytical Cookies: To collect platform usage statistics and improve our services
- Security Cookies: Help prevent fraud and protect your account
You can control cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
5. Disclosure of Information and Third Parties
lk1971 does not sell your personal information or share it with third parties for marketing purposes. However, in certain circumstances your information may be shared with the parties described below:
5.1 Service Provider Partners
To operate our business, we work with trusted service providers such as payment processors (bKash, Nagad, Rocket), identity verification agencies, game software providers (Pragmatic Play, JILI, Spribe, PG Soft, etc.), and technology infrastructure suppliers. These organizations may only process your information in accordance with our instructions and in a manner consistent with this Privacy Policy.
5.2 Legal Obligations
Under legal obligations, we may disclose information to authorities in the following circumstances:
- In response to a court order or a lawful request from a law enforcement agency
- Under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
- In cooperation with relevant authorities during fraud investigations
- When necessary to protect our legitimate rights or those of other users
lk1971 never sells or rents your information to advertisers or marketing agencies.
6. Data Security Measures
lk1971 has implemented industry-standard technical and organizational measures to ensure the security of your information.
SSL Encryption
All data transmitted through our website and applications is protected using SSL/TLS encryption technology.
Access Control
Only authorized personnel can view your information, and their access is strictly controlled.
Regular Audits
Our security measures are regularly reviewed and tested to maintain the highest standards.
Encrypted Storage
Stored data is also kept in an encrypted state to protect it from unauthorized access.
Incident Response
A trained team is always ready to respond quickly to any security incident.
Staff Training
All our staff receive regular training on data protection and have signed confidentiality agreements.
7. Data Retention Period
lk1971 does not retain your information longer than necessary. Retention periods are determined based on the type of information:
- Account Information: Retained for at least five years after account closure, due to legal obligations.
- Financial Transaction Records: For the period specified under anti-money laundering laws and financial regulatory requirements.
- Support Communications: Records are kept for up to two years after the matter is resolved.
- Log Files and Technical Data: Generally from 90 days to one year.
- KYC Documents: For the period specified by regulatory requirements, even after account closure.
After the designated retention period has ended, we delete your information using secure methods or process it in a way that it is no longer personally identifiable.
8. Your Rights and Controls
lk1971 believes you should have full control over your information. Under this Policy, you have the following rights:
8.1 Right to Access
You have the right to know what information we hold about you and to receive a copy of that information. If you make a request to our support team, we will respond within the specified timeframe.
8.2 Right to Rectification
If your information contains any errors or is incomplete, you may request a correction. Many details can be updated directly in your account settings; for others, please contact support.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, we are required to retain some information for a specified period due to legal or regulatory obligations.
8.4 Right to Object to Processing
You may object to certain uses of your information, particularly in relation to marketing communications.
8.5 How to Exercise Your Rights
To exercise any of your rights, please write to our support email: [email protected]. After verifying your identity, we will process your request accordingly.
We generally take up to 30 working days to respond to rights-related requests. For complex matters this period may be extended, in which case we will notify you.
9. Protection of Minors
lk1971 strictly refrains from providing services to anyone under the age of 21. Our platform is only for users aged 21 and above.
If we become aware that a minor has created an account, we will immediately close that account and delete the collected information.
If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.
10. International Data Transfers
Our technology infrastructure and some service provider partners may be located in various countries. In such cases, your information may be transferred internationally.
For any international transfer, lk1971 ensures that adequate data protection measures are in place in the destination country or organization and that the standards set out in this Privacy Policy will be maintained.
11. Changes to This Policy
lk1971 may change or update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through a clear notice on the platform.
Continued use of our services after the updated policy has been published will indicate that you have accepted the new policy. The "Last Updated" date at the top of the policy will change after each update.
To view previous versions of the policy, please contact our support team.
Have questions about the Privacy Policy?
Also visit our Terms and Conditions and Responsible Gaming pages to learn more.